Luis P Perez

Headshot

Experience

Block Inc - Remote

Technical PM BSA Compliance
Nov 2020 - Present

  • Reduced PEP screening hits by over 90% by optimizing vendor configurations and leveraging advanced data analytics, lowering operational costs and maintaining compliance standards.
  • Led RFP and selected compliance vendors, boosting regulatory infrastructure and service quality.
  • Developed and implemented a case time measurement framework, setting baselines for operational improvements.
  • Achieved a 10% reduction in case handling time via product discovery sessions that streamlined workflows.
  • Managed API integrations with LexisNexis, enhancing data exchange and system reliability.

Beam Solutions → acquired by → Jumio, San Francisco, CA

Head of Product
May 2019 - Nov 2020

  • Led product strategy for a compliance system, aligning with business goals and increasing adoption by 30%.
  • Mentored a design team on rapid iteration and user-validation, boosting product enhancements and user satisfaction by 25%.
  • Established a product development lifecycle and multi-customer release process, enhancing satisfaction and streamlining releases.
  • Orchestrated a UX overhaul that improved user engagement by 40% and cut support queries by 20%.

Bluekite → Xoom → PayPal Inc, Guatemala → San Francisco, CA

Head of integrations -> Sr. Group Product Manager
Apr 2013 - May 2019

  • Implemented a Risk-Based Experience (RBE) framework that expanded sending limits tenfold.
  • Boosted customer retention by 10% by integrating Enhanced Due Diligence (EDD) into the experience.
  • Overhauled operational tools for risk and compliance, increasing efficiency by 25%.
  • Drove a 10% increase in new users by adding international bill payment to xoom.com.
  • Launched international mobile reload on xoom.com, boosting new user registrations by 5%.
  • Increased return user rates by 60% with barcode utility payments in Mexico, enhancing user convenience.

Prior Experience, Guatemala

2005 - 2013

  • Independent contractor for GRID20/20 Inc and other startups
  • Field engineer at last-mile internet ISP using broadband powerline equipment

Education

SVPG (Silicon Valley Product Group), San Francisco

Product Management & Leadership Workshop
2016

Universidad Galileo, Guatemala

B.S. in Electrical Engineering
2006

Skills and Achievements

Languages: English, Spanish

Technical Skills:

  • Proficient in Python, SQL, and Git
  • Advanced ChatGPT prompting

Achievements:

  • Enhanced team productivity and reduced operational overhead by 15% through strategic JIRA automation.
  • Developed a Python-based backtesting framework. More details at: codeandcandlesticks.com

Contact

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